Kinetic-Hoop 3.0 - Move, Burn, Transform

Standard Delivery (FREE): To European Union only

Shipping: European Union orders transit time takes within 3-7 days

All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.

All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement. 

Important Remarks

Refunds are not given on free items. However, replacements are given for items lost while shipping.

Replacements are also sent up to 7 days after receiving your free item if damaged.

Tracking your order:

To track your order, please contact us at antejuric@camadle.eu with your full name and mailing address, and confirmation number.

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.

If you cannot find your tracking number, please get in touch with us at antejuric@camadle.eu

RETURNS & EXCHANGES

We have a 30-day return policy, which means you have 30 days
after receiving your item to request a return.

To be eligible for a return, your item must:

If you received a replacement and now wish to return the
item, you will need to return both the replacement and original item. If both
items are not returned, we cannot honor a refund.

All returns must be post-dated within 30 days of the
delivery date. Should the return exceed the 30-day window or arrives in
extremely used condition, it will not be accepted and a refund, exchange, or
replacement will be denied. 

If you are eligible for a return or exchange based on our
policy please email us at: antejuric@camadle.eu. 

The packing slip/receipt sent with your order is not a
return label. No RMA is required. Camadle.eu does not offer return labels
or responsible for return shipping. Shipping costs are non-refundable. 

If your package is refused or returned back to us (‘Return
to Sender’), you will be responsible for the return shipping costs. Packages
refused are subject to additional fees which will be taken out of any eligible
refunds after the package is returned to us.

Be sure to include the following information with your
return: Name/Email used for the order, Order Number, Reason for Return or
indicate the item you wish to exchange for. You can use a piece of paper,
enclosed packing slip, or a print out of your email confirmation. This will
allow for faster processing.

Processing can take 7-14 Days once we receive it.

If you are shipping an item over €75, consider using a
trackable shipping service or purchasing shipping insurance as we don’t
guarantee that we will receive your returned item.

Since we are a small company, please let us know if you
experienced any issue with the product. Any feedback will be greatly
appreciated and will help us to improve and develop future products.

REFUNDS

Please allow 7-14 business days for returns to be processed.
Once it has arrived back at our facility. You will be notified should the
return be approved or rejected and refund denied.

If approved, the refund will be returned to the original
method of payment within 3-5 business days.

Should you not see the funds returned to the original method
of payment by the 5th business day, please contact antejuric@camadle.eu to
verify the refund has been processed.

Damages and issues

Please inspect your order upon reception and contact us
immediately if the item is defective, damaged or if you receive the wrong item,
so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or
gift cards.

Exchanges

The fastest way to ensure you get what you want is to return
the item you have, and once the return is accepted, make a separate purchase
for the new item.

Refunds

We will notify you once we’ve received and inspected your
return, and let you know if the refund was approved or not. If approved, you’ll
be automatically refunded on your original payment method. Please remember it
can take some time for your bank or credit card company to process and post the
refund too.



LATE OR MISSING REFUNDS

If it has surpassed 5 business days since your return was
processed and you have not seen an email notification regarding its status, be
sure to check your Junk/SPAM folder as these messages can sometimes end up
there.

Should no message be found or you are not seeing the funds
returned to the original method of payment by the 5th business day, please
contact antejuric@camadle.eu to verify the refund has been processed.



MISSING ITEM(S)

Contact antejuric@camadle.eu within 5 days of receiving your
order. If the package appears tampered with, we encourage you to also submit a
claim with the carrier.

Verify the packing slip which will list all items enclosed
in your package/order. Should any items listed be missing from the package when
contacting us please include photo verification of the following: packing slip,
all contents from the package, and the shipping label.

We do ask to be notified immediately of any potential
missing items. Should the order delivery date surpass 5 days and we have not
received the verification requested, we will assume the order was received in
accordance to our records and therefore we will be unable to offer any sort of
compensation.

Type: Automatic Cat Feeder

Packet include: 1 x automatic feeder, 1 x power supply, 1 x type C power cable, 1 x desiccant, 1 x stainless steel bowl, 1 x user manual (English language not guaranteed)

Item Dimensions L x W x H: 18L
x 21W x 18H centimetres

Item Weight: 1.2 Kilograms

Location: Indoor

Operation mode: Automatic

Color and shape: Item color displayed in photos may be showing slightly different from the real object. Please take the real one as standard.

Batteries: Batteries are not included, and not required